Our Guarantee
Shop with confidence - Grow Guarantee Included!
Premium quality is our utmost priority.
We guarantee all items will be healthy, of good quality, and true to name. All orders are quality checked at the time of shipment. Growing Guides are available on our website. If items are planted according to the directions, and you are not completely satisfied, we will be happy to work with you on finding a solution. As gardeners are aware, there are many factors that aid in the success of a plant growing. These include but are not limited to poor weather, planting outside of recommended conditions, improper planting techniques, water/sunlight needs, location, timing, storing techniques, etc. These factors are out of our control and cannot be covered under our Grow Guarantee. Please see our policies below:
- Poor Condition: If you are concerned with the condition of the items in your order upon delivery, please notify us within 5 business days with images for us to review. If items are not viable, we will be happy to replace if in stock or refund if they are no longer available.
- Failure to Grow: All bulbs are guaranteed for the first growing season (see below for details). If items do not perform as expected during the first growing season, please reach out to us. Our team will work to help determine possible causes of the items failing to grow. During the investigation, we may ask you to submit planting techniques and/or images. If the cause of failure to grow is outside of the customers control, Horn Canna Farms will issue a store credit in the amount paid for the items. Live Plants and Houseplants are guaranteed to arrive viable and in good condition. Once planted, we are not able to extend any guarantee to the performance after delivery due to individual care requirements. If they arrive in poor condition, please submit images within 5 days of delivery for a replacement or refund.
- Growing Wrong: Although uncommon, it is possible, due to human error, that an item may be mislabeled during packaging. If you have received an item that is not true to the item you ordered, please contact us with images of what you did receive. Submitting images is a key factor in helping to correct any future errors. Once images are received and reviewed, a refund will be submitted back to the original form of payment.
- Growing Season: Spring items are guaranteed from February through October of the first year they are planted. Fall and Winter items are guaranteed September through June of the following calendar year of the first year they are planted. Any concerns submitted outside of the timeline stated will no longer be covered under our Grow Guarantee.
Our goal is to provide quality products outstanding customer service at the time you order AND throughout the growing seasons!
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